History - What happened... - What else happened - A letter to the head-guy at GoodYear - I guess they showed me... - 1/29/98 call from Consumer Affairs - 12/20/97 call from the store manager... - If you HATE this page, do the right thing - 1/30/98 Call from Consumer Affairs - Picture of the rip-off store - Concerned netizens write in... - I know I showed them... - More E-mails !!! Emails to the site - Against the site - In Favor of the site Management Training - How to get $10,000 from 1 customer - How to take care of customers... (complaint management) Customer Service - They did do something right - What you can do if you have a problem Send Us A Message
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