Norma from Consumer Affairs called in...

An offer has been made! The offer of $60 has now been offered. (or has it???)

As expected, there is a catch to the offer. If you haven't seen the page on 'bad faith negotiating tactics' please take a moment to view it. It's is very informative.

Like I was saying. If I want the money that has been due to me right from the start I must go back to the store to get it

As usual, Just Tires is not able (or capable) of giving the customer what he deserves! Once again, Just tires falls short of doing the right thing. If I had a Store Manager like this working for me that is not able or capable of doing the right thing, I would have no choice but to send them to a Empathy Training Seminar.

Let's keep in mind it is not the Store Manager's fault. If Just Tires doesn't have real 'customer service oriented' manager's, it's probably because they can't afford them! Customer Service is something you DO and not just talk about. We'll so far we can see Just Tires is just "talking the talk and not walking the walk".

As I have said on past pages, it appears that this is just another time wasting tactic that people use while negotiating in bad faith. To prove it, can you see how much time the store manager has wasted by calling myself, the consumer affairs, discussing with employees, discussing with the district manager, discussing with other Just Tires outlets, and others...