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Samir Gibara
309 Lake Pointe Dr.
Akron, OH 44333-1793
Dear Mr. Gibara:
I'm sorry that I have to contact you about such a small problem. I have already tried to correct the situation with the Store Manager, Charles Dorsey, at my local Just Tires and after a half an hour I got nowhere. I then contacted his District Manager, Jim Scarboro, and after leaving many messages with his answering machine the situation still isn't resolved. I told him I would contact you directly and post my story all over the Internet and still to this day I haven't received my refund.
It is too bad that your employees aren't concerned that a customer is going to tell his bad experience to the world and worse yet they don't care if I contact the president of the company. I didn't tell them I work in the Publicity field and have many fax numbers to wire services and news rooms. Sears still hasn't recovered after their story went public.
My only problem was that I purchased a pair of tires and wasn't told the price. I purchased a pair just two months before and figured the price was going to be about the same. After coming back home I looked at my old receipt and found that I had paid $23 more per tire this time. I called another Just Tires down the street and found their price to be a couple of dollars more than I paid two months ago. I talked with the Store Manager, Charles Dorsey, and explained that it appears I was over charged. I said that it is how a customer perceives the situation regardless if the company is right or wrong. He said he can't help if my perception is incorrect. I asked him to honor the low price guarantee but he wouldn't. I asked if his District Manager would give me the same answer if had to talk to him and Charles said the District manager would side with him.
If you think you might have some influence with the Store Manager, Charles Dorsey, maybe you can give him a call for me. His number is (714) 826-5550. Or maybe you can contact his DM, Jim Scarboro, at (909) 621-3499. I already told them I want $60. $34 for the over charging (or price guarantee) and $26 refund for the road hazard warrantees that I will now never use.
Sincerely,
Kevin Carr