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In order to
get the situation corrected I explained that the store had a low
price guarantee. Of course I then got a B.S. excuse why it didn't
count for this purchase. I explained that if the customer perceives
that he is getting a bad deal then isn't the customer getting a
bad deal? And won't the customer tell others about the bad deal?
The store manager said he couldn't help these perceptions. [What
kind of customer service is that?]
I tried my best
to give the manager a way out of this mess... I said that if I would
ask the District Manager about my situation what would he say? Of
course the manager said, "he would agree with me [manager]". I then
said, "okay, give me his number and I'll find out." YOU'VE NEVER
HEARD A VOICE CRAKLE SO BAD WHILE HE GAVE ME THE NUMBER.
Well, as expected,
I never 'spoke' directly with the District Manager. First of all,
the manager gave me the old number so I had to get it from another
store [no skin off my nose]. I tried calling the district manager
and we played phone tag for about a week. I expected this. If the
District Manager was stupid enough to hire this Store Manager then
he's probably an idiot too!
Well, after
not conversing with the district manager I left one last message.
I said I would have to write a letter to the president GoodYear
and send it directly to his home. Well, guess what? Click
here for a look at the letter
Some people
never learn. There's always going to be that one customer out there
that will follow through with their promises. I never did hear back
from the President of GoodYear but did get a couple of calls from
the Store Manager. I could never figure why he called me. He knew
what I wanted and has wasted enough of my time already. All he had
to do was send the money he owed me but didn't.
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