just tires and good year retailer


History
- What happened...
- What else happened
- A letter to the head-guy at GoodYear
- I guess they showed me...
- 1/29/98 call from Consumer Affairs
- 12/20/97 call from the store manager...
- If you HATE this page, do the right thing
- 1/30/98 Call from Consumer Affairs
- Picture of the rip-off store
- Concerned netizens write in...
- I know I showed them...
- More E-mails !!!

Emails to the site
- Against the site
- In Favor of the site

Management Training
- How to get $10,000 from 1 customer
- How to take care of customers... (complaint management)

Customer Service

- They did do something right
- What you can do if you have a problem




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I needed two new tires. I just purchased two new tires a couple of months ago. Thinking the price would be about the same, I didn't think to get a quote...

Well, after they put the tires on I got the surprise. The tires were priced a little higher then I thought they would be. I inquired and then paid the money anyway because I couldn't remember the price I paid the last time.

When I got home, I checked the receipt and (you guessed it) I was charged about 30% more than the last time I purchased tires. Knowing that if I called the Just Tires outlet that I purchased the tires from would lie and say that this was the NEW price, I first called the nearest Just Tires and made sure it had the same owner and district manager and checked the price.

Yep, you guessed it again... the price lower. I called the store I purchased the tires from and explained what happened. It took a few days to get a hold of the store manager and when I did he said, "that is the going rate". Then I told him the store down the street had nearly the price I paid the first time. He had to call the store and make sure. And as expected he called back and had some other NEW story why his price was different (bla, bla, bla).

 

 

 

 

 

 


This site is in no way affiliated with Just Tires or the GoodYear Corporations.