History
- What happened...
- What else happened
- A letter to the head-guy at GoodYear
- I guess they showed me...
- 1/29/98 call from Consumer Affairs
- 12/20/97 call from the store manager...
- If you HATE this page, do the right thing
- 1/30/98 Call from Consumer Affairs
- Picture of the rip-off store
- Concerned netizens write in...
- I know I showed them...
- More E-mails !!!

Emails to the site
- Against the site
- In Favor of the site

Management Training
- How to get $10,000 from 1 customer
- How to take care of customers... (complaint management)

Customer Service
- They did do something right
- What you can do if you have a problem



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