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THAT'S
WHAT I THOUGHT...
Charles Dorsey
called in...
As expected,
the Store manager Charles Dorsey called. He thought he was being
sneaky by playing like he didn't know anything about my situation.
Yeah right! (I could be wrong but he had some of the
paperwork I sent him last year.)
As usual, he
wasted my time. First off, he was trying to negociate a deal but
didn't have the power to make the deal happen. He said he must get
permission first. Shit! I was only asking for $60. As expected,
these flunky store managers aren't even trusted with sixty bucks!
It is obvious that their lack of management skills and customer
service skills prove that I wouldn't trust them with $60 either.
Here are some
tips on handling people like this:
Don't take
their calls. (remember, if they call you, it's because they want
something.)
Don't retract
the compalint. (a complaint is the only form of motivation businesses
like these understand. If they were really customer service oriented
then there wouldn't be a complaint! i.e. does Nordstrom have any
complaints???)
Don't let them
waste more of your time! (this is a common tatic used by businesses.
They plan to be around for a long time so the longer they take to
finish your complaint the better (because you will just get fed
up and forget about it).
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