|
THAT'S
WHAT I THOUGHT...
Norma
from Consumer Affairs called in...
As
expected, the Store manager, Charles Dorsey, called. He thought
he was being sneaky by playing like he didn't know anything about
my situation. Yeah right! (I could be wrong but he had some of the
paperwork I sent him last year.)
As
usual, he wasted my time. First off, he was trying to negotiate
a deal but didn't have the power to make the deal happen. He said
he must get permission first. Shit! I was only asking for $60. As
expected, these flunky store managers aren't even trusted with sixty
bucks! It is obvious that their lack of management skills and customer
service skills prove that I wouldn't trust them with $60 either.
Here
are some tips on handling people like this:
Don't
take their calls. (remember, if they call you, it's because they
want something.)
Don't
retract the complaint. (a complaint is the only form of motivation
businesses like these understand. If they were really customer
service oriented then there wouldn't be a complaint! i.e. does
Nordstrom have any complaints???)
Don't
let them waste more of your time! (this is a common tactic used
by businesses. They plan to be around for a long time so the longer
they take to finish your complaint the better (because you will
just get fed up and forget about it).
|
